I must say that I know a number of people who have had great trouble dealing with old bike barn though. I would keep all over them if you order from them.
The ride IS the adventure. The destination is just to get gas!
I know this is an old message, but I'd just like to bump it. I ordered something from them and it said "ships in 3-5 days" on the site. Two weeks later, and I've heard nothing from them. The part was back ordered (never got notice) and they were still waiting for shipment from the manufacturer. Meanwhile, they've already charged my card.
I work for an online store, and that is not SOP. If somebody orders something on back order, you hold the charge until you get it in stock. The main reason is because you do not want to pay the fees to reverse the charge if you can't get the stock or they want to cancel the order. Additionally, you also don't want to deal with a charge back, which costs $20 every time it happens. Also, and most importantly, YOU LET THE CUSTOMER KNOW when something gets delayed. It's just basic online vendor etiquette 101, not rocket science.