Haha, told you bro, Norton is the devil, and anyone that says otherwise has never worked on computers enough to be giving advice
Anywho if you ever feel like shipping the laptop here I could always go through it and speed it up for you and make sure everything is cleared up, or I can talk you through things, whichever, don't mind helping ya out shiny. Man those computer places are the worst too tho, and most people have no idea that they are paying out the nose for something that usually costs the computer repair people nothing but time and sometimes research. Glad to help tho.
And as for the viruses comment Ksharp made I gotta say that if nerds with no lives didn't get bored and decide to see how many people's computers they can hack and destroy and infect, then the rest of the people wouldn't have to worry about letting the viruses in. So the problem isn't that Shiny let them in, the problem is he trusted the people on the other side of his computer not to take advantage of him!